Primrose School of West Lake Hills
Licensed Center in West Lake Hills, Texas. License #1661183, issued March 15, 2018.
- Address
- 3423 Bee Caves Rd Ste A100, West Lake Hills, TX 78746
- Phone
- (512) 689-8839
- Licensed capacity
- 162 children
- Licensed for
- Infant, Toddler, Pre-Kindergarten, School
- Hours
- 07:30 AM-06:30 PM
- Days
- Mon, Tue, Wed, Thu, Fri
- Child care subsidies
- Accepted
- Website
- primrosewestlakehills.com
Programs listed with the state: Accredited, Meals Provided, Snacks Provided, Part Time Care, Field Trips.
Openings
This program has not told us about its openings. We only publish what a program confirms itself, so there is nothing here yet. Ring them to ask.
Texas Rising Star
Texas Rising Star 4-star of a possible 4
A quality rating the state awards after an on-site assessment. Four stars is the highest.
In effect since October 27, 2026. From the state's provider report of October 30, 2026.
Where this is
A map of this address loads when you ask for it. Nothing is requested from the map host until then, so opening this page does not tell anyone which program you were reading about.
The pin is where the US Census geocoder placed this address. About one in eight is interpolated along a street rather than resolved to a building, so treat it as the right block rather than the right doorway. How we source this.
What inspectors checked
Texas HHSC records how many individual standards it evaluated in each area of the rules, and how many it found violated. Across 22 areas it checked 3,760 standards at Primrose School of West Lake Hills between November 18, 2021 and September 11, 2026 and recorded 18 violations. Those correspond to the citations listed above that were recorded from 2021 onward; anything older than that is in the citation list but not in these counts.
The 22 areas, one by one
| Area of the rules | Visits | Standards checked | Violated |
|---|---|---|---|
| Scope, administration, and communication | 3 | 358 | 0 |
| Record keeping | 3 | 331 | 0 |
| Personnel | 3 | 442 | 1 |
| Ratios and group sizes | 3 | 162 | 0 |
| Activities | 3 | 104 | 0 |
| Infants | 3 | 267 | 1 |
| Toddlers | 3 | 66 | 0 |
| Pre-kindergarten | 3 | 55 | 0 |
| School-age | 3 | 60 | 0 |
| Discipline | 3 | 60 | 0 |
| Naptime | 3 | 36 | 0 |
| Field trips | 3 | 33 | 0 |
| Get well care | 3 | 81 | 0 |
| Nighttime care | 3 | 39 | 0 |
| Nutrition and food care | 3 | 134 | 0 |
| Health practices | 3 | 338 | 1 |
| Safety practices | 3 | 220 | 2 |
| Physical facilities | 3 | 224 | 0 |
| Outdoor safety | 3 | 288 | 0 |
| Pools | 3 | 78 | 0 |
| Fire safety | 3 | 203 | 0 |
| Transportation | 3 | 132 | 0 |
The table adds up to 3,711 of those standards. The remaining 49, including 13 of the violations, were recorded under the state's own catch-all heading, “Individual Standards Evaluated”, which names no area. They are reported here rather than folded into an area above, because the state did not say which area they belong to and we are not going to decide for it.
A high number of standards checked is not a compliment and a low one is not a criticism: how many apply depends on a program's size, its ages served and what the inspector was there to look at. We publish the two counts the state published and do not turn them into a score. This data begins in 2021, which is later than the inspection history above it.
What Primrose School of West Lake Hills says about itself
Located in Austin, TX, Primrose School of West Lake Hills' private preschool provides educational daycare and childcare services that inspire a lifelong love of learning.
Quoted from primroseschools.com/schools/west-lake-hills, read on October 25, 2026. These are the program's own words, not ours, and we neither check nor endorse them.
Ask about an opening
This goes to Primrose School of West Lake Hills and nobody else. They reply to you directly: we do not sit in the middle of it, and we never pass your details on or sell them.
Tell me about new inspections
One short message each time Texas HHSC records an inspection here, saying that it happened and linking to the record. We do not tell you what the inspector found: a finding without whether it was corrected is misleading, and that pair belongs on the page rather than split across an email.
We ask for nothing but the address, and we send a confirmation first. Your list is never shown to this program, never sold, and every message has a link to stop. An inspection is routine: programs are visited on a schedule and after a complaint, and a visit is not a finding.
State inspection record
HHSC records 29 visits to this operation since October 2017, most recently on October 14, 2026, and 18 citations.
2 of those visits began with Primrose School of West Lake Hills reporting something to the state itself rather than HHSC finding it. We publish that because it is part of the record and the state records it separately, not because it is good or bad: a program with none may have had nothing to report. 3,674 of the 12,933 programs listed here have at least one.
- 6High
- 8Medium High
- 4Medium
Every citation below records a correction.
Citations
Showing all 18. Indented text is the inspector's own, reproduced verbatim.
- Medium September 11, 2026 Correction verified October 14, 2026
746.701(5): Licensing Incident/Illness Report Form - Situations Placing Children at Risk
No incident report was made about the allergy incident.
- Medium High September 11, 2026 Correction verified October 14, 2026
746.3301(i): Nutrition and Food Service - Must not serve identified foods to allergic child
A food that a child was known to be allergic to was served to that child.
- High November 20, 2025 Correction verified December 12, 2025
746.305(a)(6): Report Situation Placing Children at Risk
The operation, failed to notify CCR, within two days, of an incident that placed a child at risk of harm.
- Medium High November 20, 2025 Correction verified December 12, 2025
746.3301(i): Nutrition and Food Service - Must not serve identified foods to allergic child
During the investigation, CCR discovered that on 9/10/25, a child in care, with a known nut allergy, was served a muffin containing almond four, that resulted in the child becoming sick.
- Medium High November 18, 2025 Correction verified December 12, 2025
746.305(a)(2): AP Report Child Injury Requiring Medical Treatment by a Health-Care Professional or Hospitalization
This investigation concluded that a child, in September of 2024, sustained in injury in care, that required medical treatment, and the operation did not notify CCR, per minimum standards.
- Medium High August 26, 2024 Correction verified September 6, 2024
746.3417(3): Children Handwashing After Toileting or Diapering
A child did not have their hands washed after a diaper change, and staff did not direct the child to do so.
- High August 26, 2024 Correction verified September 6, 2024
746.1205(a)(2): Responsibilities of Caregivers - Know number of children responsible for
Caregivers did not know the number of children they were responsible for, The two caregivers initially reported having seven children but actually had six, which was only realized after the discrepancy was pointed out.
- Medium High August 19, 2024 Correction verified August 26, 2024
746.3417(3): Children Handwashing After Toileting or Diapering
A child did not have their hands washed after a diaper change, and staff did not direct the child to do so.
- Medium High August 19, 2024 Correction verified August 22, 2024
746.1301(a)(1)(A): Training Requirements for Employees, Caregivers, and Directors - Orientation
Eight out of the ten staff files reviewed did not have proof of orientation to the center.
- High February 4, 2024 Correction verified March 13, 2024
746.1201(1): Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
A caregiver did not show good judgment when she duct taped a child's shoes to his feet.
- Medium October 2, 2023 Correction verified October 13, 2023
746.2421(b): Written Feeding Instructions - Review and Update Every 30 Days
Current feeding instructions for four children were not available for review.
- Medium High October 2, 2023 Correction verified January 2, 2024
746.3401(a): Annual Sanitation Inspection
The required annual sanitation inspection was not available for review.
- High October 2, 2023 Correction verified October 13, 2023
746.1205(a)(2): Responsibilities of Caregivers - Know number of children responsible for
One class reported that they had 6 children in care. When counted there are at total of seven children in the classroom.
- High October 20, 2022 Correction verified October 31, 2022
746.2426: Infant May Not Sleep in a Restrictive Device
During the walk through of the infant classroom two infants were observed sleeping in restrictive devices. This was corrected when the caregiver moved the infants to cribs.
- High February 7, 2022 Correction verified February 18, 2022
746.1201(1): Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
Based on evidence obtained during the investigation, good judgment was not being used by a caregiver when a bottle was not checked before being given to a child. This was corrected immediately after the incident when caregivers received write ups, and retraining was provided for all infant staff.
- Medium January 11, 2022 Correction verified January 20, 2022
746.707: Incident/Illness Report Form Shared with Parent
Based on evidence obtained during the investigation, the standard for sharing the illness report within 48 hours, has been found deficient.
- Medium November 18, 2021 Correction verified December 1, 2021
746.4135(b): Children's Products- Annual Certification
The Children's Product certificates was last updated on 3-11-2020.
- Medium High November 18, 2021 Correction verified December 2, 2021
746.3819: Food Allergy Emergency Plan Signed by Parents and Health Care Professional
There were more than one food allergy plan that did not have the parent's signature.
Do you have a child enrolled here?
If Primrose School of West Lake Hills confirms you are enrolled, you can tell us what you actually pay. We publish price ranges by city and age so other families know what to expect, and the only reliable source for that is people paying it.
There are no reviews on this site and we are not adding them. We publish the state's inspection record and facts families confirm, not opinions. Your address is never shown publicly; it goes to the program so they can confirm you, and nowhere else.
About this record
Every figure on this page comes from the Texas HHSC Child Care Regulation open data published at data.texas.gov, reproduced as the state recorded it. We do not grade, score or rank programs. A citation is a finding by a state inspector on a given day; it is not a judgment about a program today, and the correction status beside each one is part of the record. This page reflects data retrieved on November 8, 2026. Full methodology.
Operate this program? Write to corrections@childcaretx.com and we will publish your response beside any record here.