ChildCareTX

Primrose School of Plano at Headquarters

Licensed Center in Plano, Texas. License #1664125, issued May 23, 2018.

Address
6788 Headquarters Dr, Plano, TX 75024
Phone
(972) 682-3315
Licensed capacity
266 children
Licensed for
Infant, Toddler, Pre-Kindergarten, School
Hours
06:30 AM-06:30 PM
Days
Mon, Tue, Wed, Thu, Fri
Child care subsidies
Not accepted
Website
primroseplanohq.com

Programs listed with the state: School Age Care, Accredited, Meals Provided, After School Care, Snacks Provided, Part Time Care, Transportation to/from School, Field Trips.

Openings

This program has not told us about its openings. We only publish what a program confirms itself, so there is nothing here yet. Ring them to ask.

Texas Rising Star

No Texas Rising Star rating

Texas Rising Star is voluntary, and a program joins it by applying. It is tied to accepting child care scholarships, so most programs that are not in it never applied rather than failed. Roughly three in five licensed programs in Texas have no rating.

This says nothing about the quality of this program. What the state has assessed about it is the inspection record below.

Where this is

A map of this address loads when you ask for it. Nothing is requested from the map host until then, so opening this page does not tell anyone which program you were reading about.

Open in OpenStreetMap

The pin is where the US Census geocoder placed this address. About one in eight is interpolated along a street rather than resolved to a building, so treat it as the right block rather than the right doorway. How we source this.

What inspectors checked

Texas HHSC records how many individual standards it evaluated in each area of the rules, and how many it found violated. Across 22 areas it checked 2,903 standards at Primrose School of Plano at Headquarters between October 13, 2021 and September 8, 2026 and recorded 16 violations. Those correspond to the citations listed above that were recorded from 2021 onward; anything older than that is in the citation list but not in these counts.

The 22 areas, one by one
Area of the rulesVisitsStandards checkedViolated
Scope, administration, and communication22420
Record keeping22250
Personnel23130
Ratios and group sizes21080
Activities31040
Infants32670
Toddlers3660
Pre-kindergarten3550
School-age3600
Discipline3600
Naptime2240
Field trips2220
Get well care2540
Nighttime care2260
Nutrition and food care2900
Health practices33380
Safety practices21540
Physical facilities21500
Outdoor safety21920
Pools2540
Fire safety21350
Transportation2980

The table adds up to 2,837 of those standards. The remaining 66, including 16 of the violations, were recorded under the state's own catch-all heading, “Individual Standards Evaluated”, which names no area. They are reported here rather than folded into an area above, because the state did not say which area they belong to and we are not going to decide for it.

A high number of standards checked is not a compliment and a low one is not a criticism: how many apply depends on a program's size, its ages served and what the inspector was there to look at. We publish the two counts the state published and do not turn them into a score. This data begins in 2021, which is later than the inspection history above it.

What Primrose School of Plano at Headquarters says about itself

Located in Plano, TX, Primrose School of Plano at Headquarters' private preschool provides educational daycare and childcare services that inspire a lifelong love of learning.

Quoted from primroseschools.com/schools/plano-at-headquarters, read on October 25, 2026. These are the program's own words, not ours, and we neither check nor endorse them.

Ask about an opening

This goes to Primrose School of Plano at Headquarters and nobody else. They reply to you directly: we do not sit in the middle of it, and we never pass your details on or sell them.

We email you a copy, and tell you honestly whether it reached them. Texas HHSC has no email address on file for about two programs in five, and for those the phone number above is the faster route.

Tell me about new inspections

One short message each time Texas HHSC records an inspection here, saying that it happened and linking to the record. We do not tell you what the inspector found: a finding without whether it was corrected is misleading, and that pair belongs on the page rather than split across an email.

We ask for nothing but the address, and we send a confirmation first. Your list is never shown to this program, never sold, and every message has a link to stop. An inspection is routine: programs are visited on a schedule and after a complaint, and a visit is not a finding.

State inspection record

HHSC records 54 visits to this operation since October 2017, most recently on September 10, 2026, and 16 citations.

14 of those visits began with Primrose School of Plano at Headquarters reporting something to the state itself rather than HHSC finding it. We publish that because it is part of the record and the state records it separately, not because it is good or bad: a program with none may have had nothing to report. 3,674 of the 12,933 programs listed here have at least one.

212426
visitsvisits where something was found54 recorded visits since October 2017. More visits does not mean a worse program: how often the state comes depends on the license type, the program's age and whether anyone complained.
  • 14High
  • 2Medium High

Every citation below records a correction.

Citations

Showing all 16. Indented text is the inspector's own, reproduced verbatim.

  1. High April 13, 2026 Correction verified May 28, 2026

    746.1201(1): Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control

    Caregivers did not demonstrate competency when operation policy was not followed in regards to name-to-face checks. Caregivers missed two opportunities for a name-to-face.
  2. High April 13, 2026 Correction verified May 28, 2026

    746.1205(a)(4): Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity

    During an investigation it was found that a child was left unsupervised in a classroom at the operation.
  3. High October 23, 2025 Correction verified November 10, 2025

    746.1205(a)(4): Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity

    This standard was found to be deficient. Two caregivers miscommunicated and 4 children were left unattended in a classroom for under 2 minutes.
  4. Medium High June 12, 2025 Correction verified July 2, 2025

    746.1203(4): Provide care consistent with child's habits, interests, strengths, special needs, including any special supervision needs

    This standard was found to be deficient.
  5. High July 26, 2024 Correction verified August 5, 2024

    746.1205(a)(4): Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity

  6. High May 23, 2024 Correction verified June 6, 2024

    746.2805(1): Prohibited Punishments - Corporal Punishment

    Based on the investigation it was determined that a caregiver hit a child.
  7. High October 20, 2023 Correction verified November 29, 2023

    746.1205(a)(4): Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity

    This standard was found to be deficient during the investigation.
  8. High May 25, 2023 Correction verified July 3, 2023

    746.1205(a)(4): Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity

    This standard was evaluated during the investigation and was found to be deficient. A caregiver did not properly account for all children while transitioning a group of children to the playground, which resulted in a child being left unsupervised in a classroom for more than five minutes.
  9. High May 6, 2023 Correction verified June 29, 2023

    746.1201(2): Responsibilities of Employees and Caregivers -Relate to Children

    Based on a review of the information obtained during a DFPS investigation it was determined that a caregiver at the operation does not show patience or respect to the children in care. The caregiver is aggressive in her mannerisms and does not demonstrate courtesy to the children in care.
  10. High May 6, 2023 Correction verified June 29, 2023

    746.2805(1): Prohibited Punishments - Corporal Punishment

    Based on a review of the information obtained during a DFPS investigation it was determined that a caregiver was observed, on two occasions, to have engaged in corporal punishment of children in care.
  11. High February 28, 2023 Correction verified March 29, 2023

    746.1205(a)(4): Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity

    This standard was found to be deficient during the investigation as the caregiver admitted to not conducting thorough name-to-face roll call which resulted in a child being left alone and unsupervised in a classroom.
  12. High July 12, 2022 Correction verified August 1, 2022

    746.1203(4): Responsibilities of Caregivers - Supervision of Children

    A child was left unsupervised in a hallway at the operation.
  13. Medium High July 12, 2022 Correction verified August 1, 2022

    746.307(b)(4): Parental Communication - Situation that Placed a Child at Risk

    The operation failed to notify the child?s parents immediately when their child was left unattended while in care.
  14. High February 1, 2022 Correction verified April 4, 2022

    746.1201(1): Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control

    This standard was tasked over for this investigation and found to be deficient. The caregiver did not used good judgement when she didn't not ensuring that the bottle given to the infant was for the child by double checking the name, and performing a name to face check with the second caregiver present.
  15. High December 21, 2021 Correction verified January 20, 2022

    746.2805(6): Prohibited Punishments - Humiliating, Rejecting, Yelling

    This standard was tasked over for this investigation and found to be deficient. During the course of this investigation it was determined that the caregiver mentioned in the allegation was observed and overheard yelling at children in care.
  16. High December 21, 2021 Correction verified January 20, 2022

    746.3703(d): No Smoking or Use of Tobacco Including E-Cigarettes or Vaporizers

    This standard was tasked over for this investigation and found to be deficient. During the course of this investigation it was determined that the caregiver named in the allegation was observed using a tobacco vaporizer while present in the classroom.
Do you have a child enrolled here?

If Primrose School of Plano at Headquarters confirms you are enrolled, you can tell us what you actually pay. We publish price ranges by city and age so other families know what to expect, and the only reliable source for that is people paying it.

There are no reviews on this site and we are not adding them. We publish the state's inspection record and facts families confirm, not opinions. Your address is never shown publicly; it goes to the program so they can confirm you, and nowhere else.

About this record

Every figure on this page comes from the Texas HHSC Child Care Regulation open data published at data.texas.gov, reproduced as the state recorded it. We do not grade, score or rank programs. A citation is a finding by a state inspector on a given day; it is not a judgment about a program today, and the correction status beside each one is part of the record. This page reflects data retrieved on November 8, 2026. Full methodology.

Operate this program? Write to corrections@childcaretx.com and we will publish your response beside any record here.