Primrose School of Frisco at Independence
Licensed Center in Frisco, Texas. License #1604456, issued June 13, 2016.
- Address
- 14477 Lebanon Rd, Frisco, TX 75035
- Phone
- (972) 987-5213
- Licensed capacity
- 238 children
- Licensed for
- Infant, Toddler, Pre-Kindergarten, School
- Hours
- 06:30 AM-06:30 PM
- Days
- Mon, Tue, Wed, Thu, Fri
- Child care subsidies
- Not accepted
- Website
- primrosefriscoindependence.com
Programs listed with the state: School Age Care, Accredited, Meals Provided, After School Care, Snacks Provided, Skill Classes, Part Time Care, Transportation to/from School, Field Trips.
Openings
This program has not told us about its openings. We only publish what a program confirms itself, so there is nothing here yet. Ring them to ask.
Texas Rising Star
No Texas Rising Star rating
Texas Rising Star is voluntary, and a program joins it by applying. It is tied to accepting child care scholarships, so most programs that are not in it never applied rather than failed. Roughly three in five licensed programs in Texas have no rating.
This says nothing about the quality of this program. What the state has assessed about it is the inspection record below.
What inspectors checked
Texas HHSC records how many individual standards it evaluated in each area of the rules, and how many it found violated. Across 22 areas it checked 3,507 standards at Primrose School of Frisco at Independence between January 11, 2022 and October 6, 2026 and recorded 15 violations. Those correspond to the citations listed above that were recorded from 2021 onward; anything older than that is in the citation list but not in these counts.
The 22 areas, one by one
| Area of the rules | Visits | Standards checked | Violated |
|---|---|---|---|
| Scope, administration, and communication | 2 | 240 | 2 |
| Record keeping | 2 | 220 | 2 |
| Personnel | 2 | 288 | 2 |
| Ratios and group sizes | 3 | 162 | 0 |
| Activities | 2 | 68 | 0 |
| Infants | 3 | 267 | 2 |
| Toddlers | 3 | 66 | 0 |
| Pre-kindergarten | 3 | 55 | 0 |
| School-age | 3 | 60 | 0 |
| Discipline | 3 | 60 | 0 |
| Naptime | 2 | 24 | 0 |
| Field trips | 3 | 33 | 0 |
| Get well care | 4 | 108 | 0 |
| Nighttime care | 4 | 52 | 0 |
| Nutrition and food care | 4 | 179 | 0 |
| Health practices | 3 | 338 | 0 |
| Safety practices | 3 | 220 | 1 |
| Physical facilities | 3 | 224 | 0 |
| Outdoor safety | 4 | 384 | 0 |
| Pools | 4 | 108 | 0 |
| Fire safety | 3 | 203 | 2 |
| Transportation | 3 | 132 | 0 |
The table adds up to 3,491 of those standards. The remaining 16, including 4 of the violations, were recorded under the state's own catch-all heading, “Individual Standards Evaluated”, which names no area. They are reported here rather than folded into an area above, because the state did not say which area they belong to and we are not going to decide for it.
A high number of standards checked is not a compliment and a low one is not a criticism: how many apply depends on a program's size, its ages served and what the inspector was there to look at. We publish the two counts the state published and do not turn them into a score. This data begins in 2021, which is later than the inspection history above it.
Ask about an opening
This goes to Primrose School of Frisco at Independence and nobody else. They reply to you directly: we do not sit in the middle of it, and we never pass your details on or sell them.
Tell me about new inspections
One short message each time Texas HHSC records an inspection here, saying that it happened and linking to the record. We do not tell you what the inspector found: a finding without whether it was corrected is misleading, and that pair belongs on the page rather than split across an email.
We ask for nothing but the address, and we send a confirmation first. Your list is never shown to this program, never sold, and every message has a link to stop. An inspection is routine: programs are visited on a schedule and after a complaint, and a visit is not a finding.
State inspection record
HHSC records 21 visits to this operation since October 2017, most recently on October 6, 2026, and 15 citations.
2 of those visits began with Primrose School of Frisco at Independence reporting something to the state itself rather than HHSC finding it. We publish that because it is part of the record and the state records it separately, not because it is good or bad: a program with none may have had nothing to report. 3,674 of the 12,933 programs listed here have at least one.
- 3High
- 7Medium High
- 5Medium
Every citation below records a correction.
Citations
Showing all 15. Indented text is the inspector's own, reproduced verbatim.
- Medium High October 24, 2025 Correction verified October 28, 2025
746.5101(b): Annual Fire Inspection - Conducted by Fire Marshal
Fire inspection records were reviewed during the unannounced inspection. The most recent inspection report was from 11/7/23.
- High June 17, 2025 Correction verified August 1, 2025
746.1201(1): Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
It has been determined that a caregiver did not demonstrate competency and good judgment by not following the bottle identification procedures when feeding a breastmilk bottle to an infant. Bottles are labeled, color-coded for each child, stored in labeled trays for each child, and breastmilk bottles are placed in baggies in the refrigerator for further distinction. Failure to follow procedures resulted in a child being fed the wrong bottle that contained breastmilk, an exposure to a body fluid, placing the child at risk.
- Medium October 29, 2024 Correction verified December 10, 2024
746.501(a)(18)(C): Written Operational Policies - Type of Physical Activity
The type of physical activity both structured and unstructured needs to be added to operational policies.
- Medium October 29, 2024 Correction verified December 10, 2024
746.501(a)(18)(B): Written Operational Policies - Duration
Duration of physical activity needs to be added to operational policies.
- Medium High October 29, 2024 Correction verified December 10, 2024
746.1316(a): Transportation Safety Training -Director and Employee Complete 2 Hours Annually
1 staff member need transportation training.
- Medium October 29, 2024 Correction verified December 10, 2024
746.2421(a): Written Feeding Instructions - Signed and Dated by Parent or Health-Care Professional
1 infant needs feeding instructions to be signed and dated by parent.
- Medium High October 30, 2023 Correction verified November 7, 2023
746.5101(b): Annual Fire Inspection - Conducted by Fire Marshal
The operation did not have a current annual fire Inspection.
- Medium High October 30, 2023 Correction verified November 9, 2023
746.3819: Food Allergy Emergency Plan Signed by Parents and Health Care Professional
Two children with diagnosed allergies did not have plans signed by the Doctor and the parent.
- Medium High November 15, 2022 Correction verified December 13, 2022
746.1316(a): Transportation Safety Training -Director and Employee Complete 2 Hours Annually
Director needs to complete annual transportation training.
- Medium November 15, 2022 Correction verified December 13, 2022
746.2421(b): Written Feeding Instructions - Review and Update Every 30 Days
Infant feeding instructions were reviewed. 1 infant needs feeding instructions.
- Medium November 15, 2022 Correction verified December 13, 2022
746.603(a)(4): Children's Records - Immunizations
10 child files were reviewed. I child needs an updated immunization record.
- Medium High November 15, 2022 Correction verified December 13, 2022
746.605(6): Required Admission Information - Emergency Contact
10 child records were reviewed. 1 child needs emergency contact information for admission form and 1child needs addresses for emergency contacts.
- High September 9, 2022 Correction verified October 21, 2022
746.2805(3): Prohibited Punishments - Pinching, Shaking, or Biting
Based on the information received during the investigation it was found that the caregiver pinched a child.
- High September 9, 2022 Correction verified October 21, 2022
746.2805(7): Prohibited Punishments - Using Harsh, Abusive or Profane Language
Based on the information received during the investigation it was found that the caregiver was cussing at the children.
- Medium High September 9, 2022 Correction verified October 21, 2022
746.307(b)(4): Parental Communication - Situation that Placed a Child at Risk
Based on the information received during the investigation the director didn't disclose to the parent that there were concerns that the caregiver had spanked the child.
Do you have a child enrolled here?
If Primrose School of Frisco at Independence confirms you are enrolled, you can tell us what you actually pay. We publish price ranges by city and age so other families know what to expect, and the only reliable source for that is people paying it.
There are no reviews on this site and we are not adding them. We publish the state's inspection record and facts families confirm, not opinions. Your address is never shown publicly; it goes to the program so they can confirm you, and nowhere else.
About this record
Every figure on this page comes from the Texas HHSC Child Care Regulation open data published at data.texas.gov, reproduced as the state recorded it. We do not grade, score or rank programs. A citation is a finding by a state inspector on a given day; it is not a judgment about a program today, and the correction status beside each one is part of the record. This page reflects data retrieved on November 8, 2026. Full methodology.
Operate this program? Write to corrections@childcaretx.com and we will publish your response beside any record here.