Primrose School of Castle Hills
Licensed Center in Carrollton, Texas. License #839439, issued July 9, 2004.
- Address
- 1824 King Arthur Blvd, Carrollton, TX 75010
- Phone
- (972) 899-2273
- Licensed capacity
- 198 children
- Licensed for
- Infant, Toddler, Pre-Kindergarten, School
- Hours
- 06:30 AM-06:30 PM
- Days
- Mon, Tue, Wed, Thu, Fri
- Child care subsidies
- Not accepted
- Website
- primrosecastlehills.com
Programs listed with the state: School Age Care, Before School Care, Accredited, Meals Provided, After School Care, Snacks Provided, Skill Classes, Part Time Care, Transportation to/from School, Field Trips.
Openings
This program has not told us about its openings. We only publish what a program confirms itself, so there is nothing here yet. Ring them to ask.
Texas Rising Star
Texas Rising Star 3-star of a possible 4
A quality rating the state awards after an on-site assessment. Four stars is the highest.
In effect since April 9, 2026. From the state's provider report of August 18, 2026.
Where this is
A map of this address loads when you ask for it. Nothing is requested from the map host until then, so opening this page does not tell anyone which program you were reading about.
The pin is where the US Census geocoder placed this address. About one in eight is interpolated along a street rather than resolved to a building, so treat it as the right block rather than the right doorway. How we source this.
What inspectors checked
Texas HHSC records how many individual standards it evaluated in each area of the rules, and how many it found violated. Across 22 areas it checked 3,150 standards at Primrose School of Castle Hills between November 3, 2021 and September 2, 2026 and recorded 9 violations. Those correspond to the citations listed above that were recorded from 2021 onward; anything older than that is in the citation list but not in these counts.
The 22 areas, one by one
| Area of the rules | Visits | Standards checked | Violated |
|---|---|---|---|
| Scope, administration, and communication | 3 | 357 | 0 |
| Record keeping | 3 | 326 | 0 |
| Personnel | 3 | 435 | 0 |
| Ratios and group sizes | 3 | 162 | 0 |
| Activities | 3 | 104 | 0 |
| Infants | 3 | 267 | 1 |
| Toddlers | 3 | 66 | 0 |
| Pre-kindergarten | 3 | 55 | 0 |
| School-age | 3 | 60 | 0 |
| Discipline | 3 | 60 | 0 |
| Naptime | 2 | 24 | 0 |
| Field trips | 2 | 22 | 0 |
| Get well care | 2 | 54 | 0 |
| Nighttime care | 2 | 26 | 0 |
| Nutrition and food care | 2 | 90 | 0 |
| Health practices | 2 | 226 | 0 |
| Safety practices | 2 | 154 | 1 |
| Physical facilities | 2 | 150 | 0 |
| Outdoor safety | 2 | 192 | 0 |
| Pools | 2 | 54 | 0 |
| Fire safety | 2 | 135 | 1 |
| Transportation | 2 | 98 | 0 |
The table adds up to 3,117 of those standards. The remaining 33, including 6 of the violations, were recorded under the state's own catch-all heading, “Individual Standards Evaluated”, which names no area. They are reported here rather than folded into an area above, because the state did not say which area they belong to and we are not going to decide for it.
A high number of standards checked is not a compliment and a low one is not a criticism: how many apply depends on a program's size, its ages served and what the inspector was there to look at. We publish the two counts the state published and do not turn them into a score. This data begins in 2021, which is later than the inspection history above it.
Ask about an opening
This goes to Primrose School of Castle Hills and nobody else. They reply to you directly: we do not sit in the middle of it, and we never pass your details on or sell them.
Tell me about new inspections
One short message each time Texas HHSC records an inspection here, saying that it happened and linking to the record. We do not tell you what the inspector found: a finding without whether it was corrected is misleading, and that pair belongs on the page rather than split across an email.
We ask for nothing but the address, and we send a confirmation first. Your list is never shown to this program, never sold, and every message has a link to stop. An inspection is routine: programs are visited on a schedule and after a complaint, and a visit is not a finding.
State inspection record
HHSC records 20 visits to this operation since October 2017, most recently on September 22, 2026, and 9 citations.
4 of those visits began with Primrose School of Castle Hills reporting something to the state itself rather than HHSC finding it. We publish that because it is part of the record and the state records it separately, not because it is good or bad: a program with none may have had nothing to report. 3,674 of the 12,933 programs listed here have at least one.
- 5High
- 2Medium High
- 2Medium
Every citation below records a correction.
Citations
Showing all 9. Indented text is the inspector's own, reproduced verbatim.
- High March 21, 2026 Correction verified April 29, 2026
746.1205(a)(4): Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
This standard was reviewed during this investigation. Based on the information provided, staff didn't properly supervise the children by making sure all children were accounted for after outdoor play resulting in a child being left unattended outside.
- Medium High February 13, 2026 Correction verified February 25, 2026
746.3421(b): Infant Handwashing - Raised to Sink
A caregiver did not assist an infant with hand washing after a diaper change.
- High February 13, 2026 Correction verified February 25, 2026
746.2426(a)(1): Infant May Not Sleep in a Restrictive Device
A 3 month old child was observed sleeping in a bouncer during the walk-through.
- High February 26, 2025 Correction verified February 27, 2025
746.5319: Smoke Detectors Testing
The detector checks are not being done monthly.
- High May 1, 2023 Correction verified July 12, 2023
746.2805(5): Prohibited Punishments - Humiliating, Rejecting, Yelling
This standard was evaluated in regard to an investigation. A violation was found. A caregiver was yelling at children while in care at the operation.
- Medium High May 1, 2023 Correction verified July 12, 2023
746.305(a)(2): AP Report Child Injury Requiring Medical Treatment by a Health-Care Professional or Hospitalization
This standard was evaluated in regard to an investigation and a minimum standard violation was found. The operation did not report an injury to a child that required medical treatment in a timely manner.
- High April 20, 2023 Correction verified May 5, 2023
745.641: AP Background check results - Must receive notification prior to allowing subject to be present at your operation
4 caregivers did not have an eligible background.
- Medium April 20, 2023 Correction verified May 5, 2023
746.3809: Medication No Longer Used
Medication that has passed its expiration is kept at the operation.
- Medium April 19, 2023 Correction verified May 5, 2023
746.2905(1): Children Not Required to Sleep - May Not Force Child to Sleep
This standard was evaluated in regard to an investigation and a violation was found. A caregiver placed their legs over a child during nap to force the child to lay down/nap.
Do you have a child enrolled here?
If Primrose School of Castle Hills confirms you are enrolled, you can tell us what you actually pay. We publish price ranges by city and age so other families know what to expect, and the only reliable source for that is people paying it.
There are no reviews on this site and we are not adding them. We publish the state's inspection record and facts families confirm, not opinions. Your address is never shown publicly; it goes to the program so they can confirm you, and nowhere else.
About this record
Every figure on this page comes from the Texas HHSC Child Care Regulation open data published at data.texas.gov, reproduced as the state recorded it. We do not grade, score or rank programs. A citation is a finding by a state inspector on a given day; it is not a judgment about a program today, and the correction status beside each one is part of the record. This page reflects data retrieved on November 8, 2026. Full methodology.
Operate this program? Write to corrections@childcaretx.com and we will publish your response beside any record here.