Castle Hills KinderCare
Licensed Center in San Antonio, Texas. License #856265- 1386, issued March 3, 2006.
- Address
- 11814 Parliament St, San Antonio, TX 78216
- Phone
- (210) 349-3568
- Licensed capacity
- 135 children
- Licensed for
- Infant, Toddler, Pre-Kindergarten, School
- Hours
- 06:30 AM-06:30 PM
- Days
- Mon, Tue, Wed, Thu, Fri
- Child care subsidies
- Accepted
- Website
- kindercare.com
Programs listed with the state: School Age Care, Meals Provided, After School Care, Snacks Provided, Drop-In Care, Part Time Care, Transportation to/from School, Field Trips.
Openings
This program has not told us about its openings. We only publish what a program confirms itself, so there is nothing here yet. Ring them to ask.
Texas Rising Star
No Texas Rising Star rating
Texas Rising Star is voluntary, and a program joins it by applying. It is tied to accepting child care scholarships, so most programs that are not in it never applied rather than failed. Roughly three in five licensed programs in Texas have no rating.
This says nothing about the quality of this program. What the state has assessed about it is the inspection record below.
Where this is
A map of this address loads when you ask for it. Nothing is requested from the map host until then, so opening this page does not tell anyone which program you were reading about.
The pin is where the US Census geocoder placed this address. About one in eight is interpolated along a street rather than resolved to a building, so treat it as the right block rather than the right doorway. How we source this.
What inspectors checked
Texas HHSC records how many individual standards it evaluated in each area of the rules, and how many it found violated. Across 22 areas it checked 4,360 standards at Castle Hills KinderCare between October 27, 2021 and October 22, 2026 and recorded 62 violations. Those correspond to the citations listed above that were recorded from 2021 onward; anything older than that is in the citation list but not in these counts.
The 22 areas, one by one
| Area of the rules | Visits | Standards checked | Violated |
|---|---|---|---|
| Scope, administration, and communication | 3 | 365 | 0 |
| Record keeping | 3 | 334 | 4 |
| Personnel | 3 | 465 | 2 |
| Ratios and group sizes | 5 | 270 | 0 |
| Activities | 3 | 108 | 0 |
| Infants | 4 | 357 | 1 |
| Toddlers | 3 | 66 | 0 |
| Pre-kindergarten | 4 | 74 | 0 |
| School-age | 3 | 60 | 0 |
| Discipline | 5 | 100 | 0 |
| Naptime | 4 | 48 | 0 |
| Field trips | 3 | 33 | 0 |
| Get well care | 3 | 81 | 0 |
| Nighttime care | 3 | 39 | 0 |
| Nutrition and food care | 2 | 89 | 0 |
| Health practices | 4 | 451 | 2 |
| Safety practices | 4 | 298 | 1 |
| Physical facilities | 3 | 224 | 0 |
| Outdoor safety | 3 | 288 | 0 |
| Pools | 3 | 78 | 0 |
| Fire safety | 3 | 203 | 0 |
| Transportation | 3 | 132 | 1 |
The table adds up to 4,163 of those standards. The remaining 197, including 51 of the violations, were recorded under the state's own catch-all heading, “Individual Standards Evaluated”, which names no area. They are reported here rather than folded into an area above, because the state did not say which area they belong to and we are not going to decide for it.
A high number of standards checked is not a compliment and a low one is not a criticism: how many apply depends on a program's size, its ages served and what the inspector was there to look at. We publish the two counts the state published and do not turn them into a score. This data begins in 2021, which is later than the inspection history above it.
What Castle Hills KinderCare says about itself
Discover KinderCare’s daycare, childcare, and preschool programs. Find a location near you and schedule a tour today.
Quoted from kindercare.com, read on October 25, 2026. These are the program's own words, not ours, and we neither check nor endorse them.
Ask about an opening
This goes to Castle Hills KinderCare and nobody else. They reply to you directly: we do not sit in the middle of it, and we never pass your details on or sell them.
Tell me about new inspections
One short message each time Texas HHSC records an inspection here, saying that it happened and linking to the record. We do not tell you what the inspector found: a finding without whether it was corrected is misleading, and that pair belongs on the page rather than split across an email.
We ask for nothing but the address, and we send a confirmation first. Your list is never shown to this program, never sold, and every message has a link to stop. An inspection is routine: programs are visited on a schedule and after a complaint, and a visit is not a finding.
State inspection record
HHSC records 90 visits to this operation since October 2017, most recently on October 22, 2026, and 62 citations.
19 of those visits began with Castle Hills KinderCare reporting something to the state itself rather than HHSC finding it. We publish that because it is part of the record and the state records it separately, not because it is good or bad: a program with none may have had nothing to report. 3,674 of the 12,933 programs listed here have at least one.
- 24High
- 27Medium High
- 9Medium
- 1Medium Low
- 1Low
Every citation below records a correction.
Citations
Showing the 25 most recent of 62. Indented text is the inspector's own, reproduced verbatim.
- High August 4, 2026 Correction verified September 10, 2026
746.2805: Prohibited Punishments - No Harsh, Cruel or Unusual
During the investigation, it was determined a caregiver used cruel and unusual punishment by yelling and using inappropriate language towards the children.
- Medium High March 26, 2026 Correction verified May 5, 2026
746.4101(a): Release of Children
The investigation revealed that operation staff attempted to prevent a parent from leaving with their children in the absence of a court order.
- Medium December 10, 2025 Correction verified January 5, 2026
746.603(a)(4): Children's Records - Immunizations
One of ten children's records audited did not have immunizaitons on file.
- Medium High December 10, 2025 Correction verified December 16, 2025
746.1107(2): Additional Minimum Qualifications for Caregivers - HS Diploma, Equivalent, Certification of Completion
Four of ten personnel records audited did not have proof of educational requirements on file.
- High July 21, 2025 Correction verified August 27, 2025
746.1205(a)(4): Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
Based on information gathered, a child was able to exit their classroom to the playground unsupervised on two occasions. Also, video evidence provided shows a caregiver videoing children and failing to intervene while children are seen climbing furniture.
- High July 21, 2025 Correction verified August 27, 2025
746.1003(1): Director Responsibilities - Operate in Compliance
Management failed to deliver form 2866 child interview letter to the parents of two children interviewed by Child Care Regulation.
- High July 21, 2025 Correction verified August 27, 2025
746.1201(1): Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
Based on video evidence provided, a caregiver did not demonstrate good judgement when she recorded children when she was supposed to be supervising them and recorded them without the consent of the parents or guardians.
- High July 21, 2025 Correction verified August 27, 2025
746.2805(3): Prohibited Punishments - Grabbing and Pulling
Based on information gathered through interviews and video evidence, it was determined that staff members have grabbed and pulled children.
- High July 21, 2025 Correction verified August 27, 2025
746.305(a)(6): Report Situation Placing Children at Risk
Based on information gathered, a child was able to exit their classroom to the playground unsupervised on two occasions. These incidents were not reported to Child Care Regulation.
- Medium High April 28, 2025 Correction verified May 16, 2025
746.3407: Maintenance of Building, Grounds and Equipment
At time of inspection operation was observed with debrins in the classroom cabinets and diaper changing tables.
- Medium High February 26, 2025 Correction verified March 6, 2025
746.3417(3): Children Handwashing After Toileting or Diapering
At time of inspection a toddler caregiver did not conduct handwashing after diaper change of a child. This was corrected at inspection.
- High February 26, 2025 Correction verified March 6, 2025
746.1205(a)(2): Responsibilities of Caregivers - Know number of children responsible for
At time of inspection, a toddler caregiver stated class had eleven children when they had twelve. This was corrected at time of inspection.
- High February 13, 2025 Correction verified February 26, 2025
746.1205(a)(2): Responsibilities of Caregivers - Know number of children responsible for
At time of inspection, a toddler caregiver stated class had six children when they had seven. At time of inspection, a toddler caregiver stated they had seven children when they had eight. This was corrected at time of inspection.
- Medium High February 13, 2025 Correction verified February 26, 2025
746.3417(3): Children Handwashing After Toileting or Diapering
At time of inspection a toddler caregiver did not conduct handwashing after diaper change of a child.
- Medium High January 30, 2025 Correction verified February 13, 2025
746.1315(a): Each Caregiver and the Director Must Have Current Training in pediatric first aid with rescue breathing and choking.
At time of inspection, one out of ten staff files did not have a current CPR/First Aid certification.
- High January 30, 2025 Correction verified February 13, 2025
746.3407(12): Mark Cleaning Supplies, Toxic Materials; Keep Separate from Food and Inaccessible to Children
At time of inspection, a diaper rash spray was observed in drawer at childs reach in childrens restroom.
- Medium Low January 30, 2025 Correction verified February 18, 2025
746.605(3): Required Admission Information - Date of Admission
At time of inspection, five out of ten children files did not have admission date.
- Medium High January 30, 2025 Correction verified February 13, 2025
746.3407(8): Garbage Inaccessible to Children; Maintained in Sanitary Manner
During inspection, the trashcan in the school-aged classroom did not have a lid on it and was used to dispose of food. Corrected at inspection.
- Medium January 30, 2025 Correction verified February 18, 2025
746.603(a)(4): Children's Records - Immunizations
At time of inspection, three out of ten children files did not have immunization records.
- Medium High January 30, 2025 Correction verified February 18, 2025
746.1301(a)(2)(A): Training Requirements for Employees, Caregivers, and Directors - Pre-Service Training
At time of inspection, two out of ten staff files did not have pre-service certificate.
- Medium High December 3, 2024 Correction verified December 30, 2024
746.2419(5): Requirements for Feeding Infants - Fed in Safe Manner
At time of inspection, two infants, seven and eight months were observed laying flat on the rug while drinking formula.
- Medium High December 3, 2024 Correction verified December 30, 2024
746.1301(a)(1)(A): Training Requirements for Employees, Caregivers, and Directors - Orientation
At time of inspection, two staff files did not have verification of completing operation orientation.
- Medium High December 3, 2024 Correction verified December 30, 2024
746.3407: Maintenance of Building, Grounds and Equipment
During the inspection, the diaper changing station was noted to have debris present. During the inspection, it was noted that the classroom floors contained debris.
- Medium August 29, 2024 Corrected at inspection
746.4503(b): Cots, Beds, Mats Labeled With Child's Name
At time of inspection, cots were observed to not be labeled/assigned to children.
- High June 18, 2024 Correction verified July 15, 2024
746.1205(a)(5): Responsibilities of Caregivers - Intervene to ensure each child's safety
During an inspection conducted as part of a DFPS investigation, the school age classroom was observed to be chaotic and out of control. Caregivers failed to intervene effectively to ensure children were behaving in a safe manner.
Do you have a child enrolled here?
If Castle Hills KinderCare confirms you are enrolled, you can tell us what you actually pay. We publish price ranges by city and age so other families know what to expect, and the only reliable source for that is people paying it.
There are no reviews on this site and we are not adding them. We publish the state's inspection record and facts families confirm, not opinions. Your address is never shown publicly; it goes to the program so they can confirm you, and nowhere else.
About this record
Every figure on this page comes from the Texas HHSC Child Care Regulation open data published at data.texas.gov, reproduced as the state recorded it. We do not grade, score or rank programs. A citation is a finding by a state inspector on a given day; it is not a judgment about a program today, and the correction status beside each one is part of the record. This page reflects data retrieved on November 8, 2026. Full methodology.
Operate this program? Write to corrections@childcaretx.com and we will publish your response beside any record here.